CLAIMS PROCESS

Filing and managing an insurance claim for your new car can seem daunting, but with Mobilguard's streamlined process, it's straightforward and efficient. Follow this step-by-step guide to ensure a smooth claims experience.

STEP 1: REPORT THE INCIDENT

As soon as an incident occurs, contact Mobilguard's 24/7 claims hotline. Our experienced representatives will guide you through the initial reporting process and advise on immediate actions to take.

STEP 2: DOCUMENT THE DAMAGE

Take clear, high-quality photographs of any damage to your new car. These visual records are crucial for processing your claim efficiently.

STEP 3: FILE THE CLAIM

Submit your claim through our online portal or mobile app. Provide all requested information, including incident details, police reports (if applicable), and photographic evidence.

STEP 4: CLAIM ASSESSMENT

Our expert claims adjusters will review your submission. They may request additional information or schedule an in-person inspection of your new car to assess the damage accurately.

STEP 5: REPAIR AUTHORIZATION

Once your claim is approved, we'll authorize repairs at one of our certified repair shops. These facilities specialize in new car repairs and use original manufacturer parts to maintain your vehicle's value and warranty.

STEP 6: CLAIM RESOLUTION

After repairs are completed, we'll finalize your claim. Any applicable deductibles will be collected, and we'll ensure you're satisfied with the repairs before closing the claim.

MANAGING YOUR CLAIM

Throughout the process, you can track your claim's status through our online portal or mobile app. Our Canadian-based customer service team is always available to answer questions and provide updates on your new car insurance claim.

A black and white image of a claims adjuster inspecting a new car. The adjuster is wearing a professional suit and using a tablet to document the assessment. The car appears to be a latest model sedan with minor visible damage to the front bumper.

At Mobilguard, we understand that accidents can be stressful, especially when they involve your new car. Our streamlined claims process is designed to get you back on the road quickly and safely, ensuring your new vehicle receives the care it deserves.